Case
1
Company: Philip Morris
International, through its subsidiaries and
manufactures, sells a variety of consumer
products. The Company provides tobacco products
as well a variety of beer and brewed non-alcohol
beverages. The Company's products are sold
worldwide.
Critical Issue/Pain: A Quality
Control division needs to constantly meet
strict ISO 9000 and ISO 14000 regulatory compliance
issues and ensure that employees are aware
of their quality control and environmental
policies, procedures and processes. In addition,
they required a solution that could:
- Automatically manage, control, defuse
and educate personnel regarding corporate
policies in order to protect the company
from potential legal liabilities.
- Provide a centralized repository system
where all policies and procedures could
be stored electronically, tracked and viewed
by authorized personnel only.
- Measure and track the acceptance and
understanding of the corporate polices among
employees.
- Be quickly deployed and integrated with
the company’s existing infrastructure.
The Solution: After reviewing
several policy management software products,
Phillip Morris International selected DynamicPolicyTM
to ensure compliance of their ISO 9000 and
ISO 14000 policies and procedures. DynamicPolicyTM
provided the most comprehensive solution with
the functionality of creation, collaboration,
publication, education and compliance. After
installing the solution, Phillip Morris was
able to:
- Create policies and procedures with the
capability of adding industry standard attachments.
- Collaborate with other departments to
review and approve policies under development.
- Publish policies and procedures to all
of the employees in the quality control
division or to a selected group of individuals.
- Train personnel with a series of on-line
quizzes to increase their level of understanding
regarding the policies.
- Generate reports that show overall compliance
by user, groups and education.
Capabilities: DynamicPolicyTM
integrates with the existing infrastructure
of the customer to ensure that all critical
and confidential information is securely hosted
in-house. The implementation process of DynamicPolicyTM
took only a week to complete including installation,
configuration and training to key administrators.
After the installation and training process,
administrators were able to create or load
their policies into the system and users accessed
the application through their Internet browser
to view, accept and comply with the corporate
policies and procedures.
The Benefits: With DynamicPolicyTM,
Phillip Morris has a single platform that
significantly reduces manual processes of
distribution of policies, increases the level
of understanding of the corporate policies
among employees and saves significant amount
of printing, publishing and filing resources
since the policies and procedures are now
in an electronic format.
Case 2
Situation: Quaker State
is the number 2-selling brand of motor oil
in the United States. Quaker State products
are marketed in over 45 countries around the
world.
Critical Issue/Pain: Management
needs to disseminate several human resources
policies and procedures throughout the organization.
Reasons: Corporate policies
increase; new employees need training; e-mailing
of policies and faxing of consent is inefficient;
esulting in high costs for policy management.
Capabilities: Ease of electronic
distribution of policies; need to develop,
amend, and verify understanding.
The solution: Zequel provided
Quaker State with DynamicPolicyTM a solution
that provided the company with a fast method
to set up users and groups; create, amend
and distribute electronically (and confidentially)
corporate policies and procedures. Additionally,
they benefit from the ability to verify understanding.
The Benefits: This customer
is developing and distributing electronically
all corporate policies and procedures and
using the reporting feature included in DynamicPolicyTM
to ensure that critical policies are read
and understood. The end result also is that
they are saving financial resources in training,
printing and avoiding employee mistakes due
to lack of understanding of policies.
Case 3
Company: Codetel, a Verizon
Company. One of the largest telecommunication
companies in the Caribbean.
Critical Issue/Pain: Codetel
needed a solution to promote the awareness
of their service level agreements among employees
of the help desk department.
Reasons: Service level
agreements need to be understood thoroughly
by employees to ensure a high level of customer
service and response time to technical problems;
customer issues resulting from lack of knowledge
of service level agreement procedures made
Codetel loose significant human and financial
resources.
Capabilities: Quickly develop,
amend and search for specific SLA’s;
electronic and confidential distribution;
verification of knowledge among employees.
The Solution: DynamicPolicyTM
a solution addressed their main issues of
creation and amendment; search capabilities
by text, document number and title of policies;
electronic and confidential distribution among
individuals and groups; and verification of
understanding of a particular subject.
The Benefits: Better understanding
of SLA’s among employees; cost savings
in development time and faster customer service
response to resolve technical issues.
We invite you to learn how your company can
save time and human resources during the process
of managing your policies and procedures.
Please request a demonstration
or trial
version today!
